Is breakfast included?
Buffet Breakfast is included in the room rate when you book online.

Does the Hotel Relais Ugolini offer last minute deals?
Yes, we do, check our Live Booking Office.

How many floors are there? Is there a lift?
The Hotel Relais Ugolini occupies 3 floors, served by a glass lift looking out onto the garden.

Do all rooms come with private bathrooms?
Yes they do – at least one – equipped with showers (baths upon request) and complimentary accessories.

Does the Hotel Relais Ugolini offer a shuttle service to and from the airport?
Unfortunately not, but Florence is not very big – see our location page for directions on how to reach us.

How many stars does the Relais Ugolini have?
Hotel Relais Ugolini is a 4 star Relais.

Does the Relais Ugolini Florence offer internet facilities?
We have no public internet points but each room is furnished with an outside telephone line to which a modem can be connected. We hope to have Wi Fi very shortly.

What time is check in and check out?
Check in any time after 1 pm, please try to check out before 12 midday.

Do all the rooms have Satellite TV?
Yes, Satellite TV comes as standard on LCD TV.

What’s the cancellation policy?
Bookings carry no obligation. You can modify or even cancel bookings up to 48 hours before your arrival at no charge whatsoever.

Are staff on hand 24 hours?
Yes, we are.

Is the price per room or per person?
The price is per room.

Does the price include taxes?
Yes, all taxes are included in the price.

Which credit cards does the Hotel Relais Ugolini accept?
All major credit cards are accepted, including American Express, Visa, Diner’s Club and Euro/MasterCard.

Is parking available?
Yes, Relais Ugolini is situated in a residential area of town where parking is not a problem.

Is there a restaurant at Florence Hotel Relais Ugolini?
Unfortunately not.